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TopicKindle wifi scanning shows no results

  • Wed 14th Feb 2018 - 8:07am

    Hello Friends,

    The kindle is just sitting here scanning and showing 0 results, even when sat immediately by the main router on our network. I fear the kindle Wifi chip is faulty, as even manually entering all the information is not working either. Please suggest me

    Thanks

  • Wed 14th Feb 2018 - 9:34am

    Hi,

    First thing is to try rebooting your router. That is very often all that is needed.

    Also try rebooting the Kindle, by pressing/sliding the power switch and hold it in place for 20 to 30 seconds before releasing it, then wait for it to reboot itself.

    Also, you should visit somewhere like a McDonalds and try and see if it will find & connect to the wi-fi in there.

     

    www Kindle Com Support | Kindle Help | Manage My Kindle Account

  • Wed 14th Feb 2018 - 11:47am

    Hi,

    Thanks for giving valuable solution . All giving solution are working good and my problem is solve out. Thanks friends your's knowledge help me. 

    Kindle Com Support | Manage My Kindle

  • Thu 15th Mar 2018 - 6:11am

    Hello

    The Kindle Paperwhite automatically scans for Wi-Fi networks that are in range of your device. If one network are found, the device will connect automatically. If a password is required, a screen appears asking you to input that information. Generally, the process is quick and easy.

    Occasionally, however, you may need to connect to the Wi-Fi network manually. Follow these steps:

    1. Tap Menu→Settings.

    2. If the network to which you want to connect appears in the list, tap that network.

      You’re finished!

    3. If the network to which you want to connect doesn’t appear in the list:

      1. Tap Other.

        A dialog box named Enter Wi-Fi Network appears, along with the on-screen keyboard.

      2. Using the onscreen keyboard, enter the network name and, if applicable, the password.

      3. Tap the Advanced button.

      4. Work through the series of screens, entering information related to the network, including connection type, IP address, and security type.

        Advance through the screens by using the up and down arrows.

        If necessary, contact the person who set up the network for assistance with filling in this information.

      5. When all the necessary information has been entered, tap the Connect button to join the network.

    4. Amazon Kindle Support phone number | Kindle tech support | Kindle fire support help |

  • Tue 10th Apr 2018 - 11:38am

    Hello,

    1. Restart your Wi-Fi connection on your device. Swipe down from the top of the screen and tap Wireless, and then tap Wi-Fi. Next to Wi-Fi, tap Off, then tap On.

    2. Restart your device. Press and hold the Power button for 40 seconds or until the device restarts automatically. If your device restarts automatically before 40 seconds has passed, release the Power button. If your device does not automatically restart after 40 seconds, press the Power button to turn it on.

    3. Move closer to your router. From your device, check if you can connect to your Wi-Fi network. If your network doesn't appear in the list, tap Scan from the Wi-Fi menu. If you still don't see your preferred network, you can add it manually to your device.

    4. Use Channel 1-11. Check that your wireless router is set to use a Wi-Fi channel from 1 to 11. Please refer to your Internet service provider, if they provided your wireless router, or the router manufacturer, for additional help.

    5. Restart your router and modem. Unplug your modem and router, wait a full 30 seconds, and then plug the modem in. After your modem turns on, plug in your router and wait for it to turn on.

    www kindle com support | kindle help | kindle support

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